Privaatheidsbeleid

Braai Kraal (Pty) Ltd operates this store and is responsible for personal information collected through it. Contact us using the email and contact details displayed on our Contact page for privacy enquiries, access requests or complaints. This policy applies to the website, order administration and enquiries. Effective date: 12 September 2026.

We collect the name, email, telephone number and address you provide when ordering or contacting us, together with purchased items, order status, transaction references and correspondence. Our hosting systems also process technical information such as IP addresses, browser information and request logs. We use these records to administer orders, arrange delivery or collection, respond to enquiries, prevent misuse, resolve disputes and meet applicable recordkeeping obligations. Without necessary order details we may be unable to supply or deliver your purchase. We do not require a customer account.

Payment providers process payment information through their own systems. We do not collect or store card numbers, CVV codes or online banking passwords. We retain the payment reference and order status. We share information needed to perform a service with our hosting and email providers, payment providers and delivery partners, including The Courier Guy when used. A delivery partner needs the recipient’s contact and delivery information. These providers may also process information under their own privacy notices. We do not sell customer contact information. Where information is transferred outside South Africa, applicable safeguards must be met.

Essential session and signed-cart cookies support security and shopping. Optional analytics are loaded only after your analytics choice permits them. You can revisit cookie settings in the footer. The optional contact-page map loads from OpenStreetMap only when you choose to load it; doing so shares technical connection information, such as your IP address, with that provider. Courier tracking links open an external website with its own privacy notice. Order and completion emails are service communications, not consent to marketing. Any optional marketing must follow the applicable consent and opt-out requirements.

Customer contact records and enquiry content are encrypted in private server storage; staff access is authenticated and limited by role. Order emails and courier records create additional copies with those providers. No system can guarantee absolute security. We retain information for as long as reasonably required for the purposes explained here, applicable legal recordkeeping, fraud prevention or a dispute, and then delete or de-identify it when appropriate. Retention and deletion requests are reviewed by staff; deletion is not an automatic website feature and may be limited where records must lawfully be kept.

You may ask what personal information we hold, request access or correction, object to qualifying processing, or request deletion where permitted. We may request proportionate identity verification before releasing or changing records. Withdrawal of optional consent does not invalidate earlier lawful processing or remove obligations we must fulfil. Raise concerns through our Contact page. You may also complain to South Africa’s Information Regulator at inforegulator.org.za. We will handle security incidents and notifications as required by applicable law. We may update this policy; the effective date identifies the current version.

Wanneer jy Vind my adres klik, stuur ons jou ingevoerde afleweringsadres na Geoapify om dit op te spoor. Kontroleer die adres en kaartpunt voordat jy bevestig; die resultaat kan benaderd wees.